Operations & Compliance
Fiverr Compliance
Fiverr's rules govern everything we say in chat. Stay on-platform, avoid banned language, and know the workarounds that keep messages from getting blocked.
#Message Screener
Paste any draft before you send it - this flags Fiverr-risky terms (off-platform contact, payment apps, review-manipulation language) and suggests the compliant swap.
#Fiverr-Specific Quick Rules
- Never use banned wordsor suggest off-platform communication
- Share files via Google Drive linksposted in Fiverr chat
- Never mention competitor platformskeep all references on-Fiverr
- Always respond quicklyresponse time affects ranking
- Hand off the AI assistant smoothly"I'm personally here now"
- Request extension before deadlinesnever after
- Warn on approaching auto-completeand offer to continue regardless
- Never deliver empty/placeholder filesdon't fake a delivery to beat a deadline
#Fiverr Compliance & Restricted Language
#Banned Words & Phrases
Group the banned language by category so it's easy to scan before sending a message.
Contact/Off-Platform Keywords:
emailphoneWhatsAppTelegramSkypePayPalVenmoZelle@ signnon-approved URLs
Review/Rating Manipulation:
five starspositive reviewleave a reviewgood ratingmoneycash
General:
Other freelance platformssuggestions of working outside Fiverrpersonal contact information
#Workarounds
When you need to say something risky, swap the banned phrasing for the safe alternative.
Want to say "email me""send me a message here on Fiverr"
Want to say "leave me a five-star review""If you have a few minutes, I would really appreciate it if you could complete the post-order survey. It would really help me out!"
Want to say "send payment via PayPal"Always use Fiverr's custom offer system
Need to share a linkSafe links only - Google Drive, YouTube, Fiverr
#Consequences
Flagged words may be blocked, hidden, or trigger a ToS warning. Repeated violations = account restrictions or suspension.
#Off-Platform Decline
Unfortunately I can't work outside of Fiverr. It's against their Terms of Service and my account (8,000+ projects, 4,000+ reviews) would be permanently suspended. I completely understand the fees are frustrating, but keeping everything on-platform protects both of us.