Playbook/Reference

Reference

Key Links & Resources

The links you hand to clients, the tools you reach for, and the small operational rules that keep orders clean. Bookmark this page; most of it is copy-paste-ready.

#Portfolio & Profile

What you send when a client asks for proof or wants to book a call.

Fiverr profilehttps://www.fiverr.com/markksantos/edit-your-video-professionally-in-24-hours
Portfolio sampleshttps://drive.google.com/drive/folders/1dHdBCvXkGT37Ksx7QW5Vy8bCZnQg42go
Thumbnail portfoliohttps://drive.google.com/drive/folders/1UV70xMk1gNLVpK-w4WOcYwp2rZNl7qNS
Paid consultation callshttps://www.fiverr.com/share/67ZK1X

#Client Resources

The tools and tutorials you point clients to so they can prep their own materials.

Google Drive tutorialhttps://youtu.be/z3Va5e_4xq0
Locked Drive fix (timestamp)https://youtu.be/z3Va5e_4xq0?t=67
Musichttps://pixabay.com/music
Word counterhttps://wordcounter.net/
Free fontshttps://www.dafont.com/
Free PSD editinghttps://www.photopea.com/
AI writing toolhttps://www.genspark.ai/

#Currency Conversion

Mark's rates are in USD. Fiverr converts automatically. If a client questions the converted price:

My rates are in USD. Fiverr converts the price to your local currency automatically. Whatever is showing on your end is the correct converted price.

#Fiverr Extension Requests

How to handle a deadline that's going to slip.

  • Request extensions BEFORE the deadlinenot after
  • Client must acceptfor it to take effect
  • Always explain why
  • If client caused the delay, note that

#Handling Non-Core Service Requests

When a client asks for something outside video editing / thumbnails / strategy (e.g., Facebook marketing, SEO, website design):

If it's adjacent and we can do itScope it carefully, price it based on time and complexity, and make sure the offer description is crystal clear.
If it's outside our expertiseBe honest: "That's outside my core services, but I'd recommend searching Fiverr for specialists who handle [X]." Don't take on work you can't deliver well - it risks your reviews and reputation.

#First Project = Start Small

For new clients, start with the smallest/simplest deliverable first. Build trust before committing to larger projects.

1
TikTok reelthe smallest, lowest-risk first deliverable to prove the working relationship
2
YouTube videoa larger commitment once trust is established
3
Thumbnailadd-on work that follows, not all at once

#Impersonation - Proactive Prevention

Consider adding this to the welcome message or profile description:

Reminder: I only communicate through Fiverr. If anyone contacts you outside this platform claiming to be me, it is a scam.