Playbook/Operations & Compliance

Operations & Compliance

Things We Don't Do

A quick reference for requests that fall outside Mark Studios' scope, what to offer instead, and clean ways to decline without losing the client.

#Things We Don't Do

Filtering and redirecting out-of-scope requests
Filtering and redirecting out-of-scope requests

Each out-of-scope request has a ready response - either what we CAN do instead, or a clean referral.

Object removal from moving videoRefer to VFX/rotoscoping specialists
3D animation (Blender, Cinema 4D)Can work with 3D footage you provide
Character animation (2D or 3D)Refer to animator
GeoLayers map animationsCan do Google Maps-style screens, clean zooms, route highlights
DaVinci Resolve editingWork in Premiere/FCP. Can rebuild from exported clips/stems.
Full subtitles/captionsNot included by default - add-on
Source project filesNot included by default. See Section 4.12 for pricing.
Free callsNo free calls. Loom for visual explanations. Paid consultations available.
Working outside FiverrNever.
External NDAsFiverr's platform provides built-in protections.

When declining: State what we can't do -> What we CAN do instead -> Or: referral.

#Decline Templates

#Free Test Edit Decline

Template
I don't do free test edits. I have over 8,000 completed projects and 4,000+ reviews on my profile - that IS the test. My portfolio is here: [link]. I'm happy to do the [project] as a paid project at my standard rate.

#NDA Decline

Template
Fiverr already provides built-in protections for both of us - all communication and files are documented on-platform, and their Terms of Service cover confidentiality. I've handled sensitive corporate announcements before without issues. Happy to discuss further if you have specific concerns, but I don't sign external NDAs for Fiverr projects.